Peach Lets aims to provide a high standard of service to our customers at all times. Whilst we endeavour to do our best, there is a possibility that you may be dissatisfied with how we have handled a situation.
If you wish to make a complaint please follow the steps below:
FAO The Complaints Officer
Peach Lets Limited
82 High Street
The complaints officer will acknowledge receipt of the complaint within three working days and explain to you how we intend to resolve it.
We will investigate your complaint thoroughly and you will receive a final viewpoint letter/email within 15 working days. This will explain the outcome of the investigation and if we are at fault, what we intend to do to rectify the matter.
If you are still unsatisfied at this stage, you may take your complaint to the Property Ombudsman within 6 months of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed our in-house complaints process first. For more information on the Property Ombudsman please go to tpos.co.uk.